A help desk built for growing teams

Growth breaks help desks in predictable ways: every hire adds a seat fee, every busy month pushes you up a tier, and the queue turns into soup. Here is what a help desk looks like when growth is the design assumption — not the upsell trigger.

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Signs you have outgrown your current setup

If three or more of these sound familiar, the problem is the tool’s growth model — not your team.

Hiring feels like a pricing decision

Every new teammate adds a seat fee, so the people who need access — engineers, founders, part-timers — stay locked out.

Busy months cost extra

Volume-based tiers turn every growth spurt and every seasonal spike into an invoice surprise.

Repeat questions eat the day

Ticket volume grows linearly, but the team cannot — and most of the queue is the same ten questions.

The queue is one long list

No structure by product, region, or urgency; prioritization lives in people’s heads and Slack threads.

You cannot answer “are we keeping up?”

Response times, satisfaction, and resolution rates are scattered or missing exactly when leadership asks.

Everything useful is an add-on

AI, extra brands, more channels — each priced separately, so the real bill looks nothing like the sticker.

Structure that scales with the queue

A growing queue does not need heroics — it needs views, ownership, and visible priorities.

  • Views split the queue by product, region, or urgency — every agent sees their slice
  • Assignment and statuses keep ownership explicit as the team grows
  • Unlimited teammates on every plan — give access to anyone who needs it
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How growing teams switch without slowing down

The riskiest moment to change tools is mid-growth. The switch is designed for exactly that.

1

Move your data first

We migrate tickets, knowledge-base articles, contacts, and macros from your current helpdesk — free, while it keeps running.

2

Let AI absorb the repeats

The AI agent answers about 7 in 10 repeat questions from your knowledge base, so added volume stops translating into added headcount.

3

Scale channels and brands, not the bill

Add the website widget, WhatsApp, and Telegram; run up to 10 brands from one inbox. The plan price stays flat: $99, $219, or $499 per month.

Switch tools without losing momentum

Everything your team built — history, articles, macros — moves with you, so week one feels like week zero never ended.

  • Free, done-for-you migration: tickets, articles, contacts, macros
  • Run your old helpdesk in parallel during the trial — no cutover risk
  • History is searchable from day one, so nobody loses context
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Freshdesk
Intercom
MoveDesk

Everything moves with you

  • Every past conversationAll history imported — searchable from day one
  • Contacts & companiesMerged clean — no duplicates to untangle
  • Help center articlesTurn into instant answers
  • Macros & canned repliesReady to use, not rebuilt
  • Teams, tags & workspace settingsSet up exactly like before

Frequently asked questions

Three things: pricing that does not grow faster than the team, automation that absorbs repeat volume, and queue structure that survives more people and more channels. Most helpdesk pain at scale traces back to one of those three missing.
Plans are $99, $219, or $499 per workspace per month, with unlimited teammates on every plan. What varies between plans is capability — AI request quotas from 1,000 to 7,500 per month, and features — never the number of people.
No. The one add-on that exists is brands: up to 10 are included, and each brand beyond that is $29 per month. Seats are never billed.
You move up a tier when you need more AI requests or capabilities — the jump is predictable because it does not depend on headcount. If you are pushing past the top plan’s 7,500 monthly AI requests, talk to us about your volume.
Yes — that is the point of the free migration. Tickets, knowledge-base articles, contacts, and macros move over while your current tool keeps running, and history stays searchable from day one.
The workspace goes live the same day: connect channels, import docs, invite everyone at once — seats are unlimited. The 14-day trial doubles as the parallel period alongside your current tool.

Grow the team, not the bill

14-day free trial. No credit card. Unlimited teammates on every plan.

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