Moving from Help Scout: what changes and what you keep

Help Scout made shared-inbox support feel calm and simple — that is why so many teams start there. MoveDesk keeps the calm inbox and adds an AI agent that resolves most repeat questions itself, flat workspace pricing, and a migration our team runs for you, free.

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Side-by-side comparison

FeatureMoveDeskHelp Scout
Pricing modelFlat monthly price per workspace — $99, $219, or $499/monthTiered plans that scale with usage — check their pricing page for current numbers
Team members includedUnlimited on every plan, never a reason to share loginsDepends on plan generation and tier — confirm limits before you commit
AI agent answersIncluded — 1,000 to 7,500 AI requests/month; the AI agent resolves about 7 in 10 repeat questions end-to-endAI features focus on drafting and summarizing for humans; capabilities vary by plan
ChannelsWidget, email, WhatsApp, Telegram — on all plansEmail and live chat at the core; other channels via integrations
Knowledge baseIncluded — website crawl, Notion import, help centers, knowledge-gap reportsDocs is a clean, well-liked knowledge base for self-service
Setup timeSame day — connect channels, import docs, go liveAlso fast — Help Scout is famously easy to start with
AnalyticsCSAT + AI-quality scoring + ROI dashboard built inSolid reporting on volume, response times, and happiness scores
Multi-brandUp to 10 brands from one inbox, more for $29/mo eachMultiple inboxes supported; scope depends on plan
MigrationFree, done-for-you: conversations, Docs articles, contacts, saved replies—

Last reviewed: July 2026. Competitor details are based on publicly available information — always confirm current pricing on the vendor's site.

When MoveDesk is the better fit

  • You want AI to resolve repeat questions end-to-end, not just draft replies for agents to send.
  • WhatsApp or Telegram matter to your customers, and you want those channels native, not bolted on.
  • Volume is growing and you want one flat, predictable bill instead of usage-based tiers.
  • You want your existing Docs articles to become instant AI answers on day one — we import them for you.

When Help Scout may fit better

  • You want the simplest possible email-first shared inbox and little else around it.
  • Your support runs almost entirely on email, with no chat or messenger channels planned.
  • Your team relies on Help Scout integrations they already use every day.

Switching is free — we do it for you

Our team migrates your articles, conversation history, and settings at no cost. Most migrations finish within a few days, and you can run both tools in parallel while you evaluate.

Helpful reading before you switch

The helpdesk migration checklistHow to export your data from your current helpdesk
Zendesk
Freshdesk
Intercom
MoveDesk

Everything moves with you

  • Every past conversationAll history imported — searchable from day one
  • Contacts & companiesMerged clean — no duplicates to untangle
  • Help center articlesTurn into instant answers
  • Macros & canned repliesReady to use, not rebuilt
  • Teams, tags & workspace settingsSet up exactly like before

Frequently asked questions

If you like the calm, email-first feel of Help Scout but need AI that actually resolves tickets, native WhatsApp and Telegram, and flat pricing that does not scale with usage — yes. If all you need is a simple shared inbox for email, Help Scout remains a strong choice.
Our team does it for you, free: conversation history, Docs articles, contacts, and saved replies. You can keep Help Scout running in parallel during your trial, so there is no cutover risk.
Yes. We import Docs into the MoveDesk knowledge base, the AI agent starts answering from them immediately, and knowledge-gap reports show which questions your articles do not cover yet.
Saved replies are imported as macros, ready to use. Workflow-style automations never transfer one-to-one between tools, so during onboarding we help you map the ones you actually use onto MoveDesk views and rules.
It depends on your team size and volume, and Help Scout has changed its pricing model over time — check their pricing page for current numbers. The structural difference: MoveDesk is a flat price per workspace with unlimited teammates, so the bill does not creep as you grow.
Yes. The free 14-day trial is designed for exactly that: your team keeps answering in Help Scout while the import runs, then switches over when you are confident.

See the difference on your own tickets

14-day free trial. No credit card. We move your data for you.

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